ACCOUNT OR CARDS COMPROMISED
What should I do if my Credit Union accounts become compromised?
If you think that any of your Novartis FCU accounts or cards have been compromised in any way please take these steps:
ACCOUNTS: Savings, Checking, Money Market, etc…
- Email us at firstname.lastname@example.org. Please include your name, best phone number to reach you, best time to reach you , and in the subject line put: Account Comprised: Your Last Name
- NOTE: Do not include any account numbers or your social security number in the email.
- Call us at 973-947-1000 option 4 Monday through Friday between 8:30 a.m. and 5:00 p.m.
We will work with you to take the steps towards account recovery.
VISA CREDIT CARD: Lost, Stolen, or used without your consent, call 800-449-7728 24/7/365
VISA DEBIT CARD: Lost, Stolen, or used without your consent, call 800-449-7728 24/7/365