Full Time Head Teller Position

Full Time Head Teller Position
March 4, 2024 Ridgedale Marketing

Company Description

Ridgedale Federal Credit Union, formerly Novartis Federal Credit Union, is a not-for-profit financial cooperative providing banking products and services to its members in the Morris County Area. Established in 1947, RDFC is a 120 million asset sized credit union.

Job Summary: The Head Teller will be responsible for providing leadership, guidance, and direction to the credit unions’ teller staff to ensure they provide outstanding customer service to our members. The Head Teller is also responsible for training and developing teller staff to ensure they are knowledgeable about credit union products and services. The head teller reports directly to the Regional Branch Manager.

Location: East Hanover, NJ. The credit union offers a competitive salary and benefits package. Please send resume and salary requirements to lrheiner@ridgedalefcu.org


  • High school diploma or equivalent.
  • Previous experience in a supervisory or lead role in a banking environment.
  • Outstanding customer service skills.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and excellent organizational skills.
  • Able to manage multiple tasks and prioritize duties.
  • Able to motivate and lead a team.
  • Basic computer skills.

Head Teller Duties and Responsibilities

  • Manage daily teller operations, ensuring that all tellers are effectively responding to customer inquiries.
  • Responsible for processing members transaction and balancing their cash draw.
  • Train and develop new and existing tellers to ensure they are knowledgeable about credit union products and services.
  • Always maintain a professional demeanor and ensure tellers adhere to bank policies and procedures.
  • Ensure all teller transactions are accurately and promptly processed.
  • Balance teller drawers and reconcile all cash discrepancies.
  • Monitor and approve off-site cash transactions.
  • Assist customers with complaints and inquiries.
  • Other duties as assigned.

Additional Information

As a Ridgedale Federal Credit Union employee, you’ll enjoy a challenging work environment and an opportunity to make a difference. Hours required for this position are Monday-Friday 8:15am-5:15pm.

We offer a great benefits package including Medical, Dental, Rx, Vision, Life Insurance, Vacation, Sick/Personal time, and a 401K plan with employer contribution and match.

Equal Opportunity Employer/Veterans/Disabled